Windows Issue Escalation Request

Password Required

Enter the intake password to access and submit the escalation form.

Required: Dell requester email, all marked fields, at least one artifact URL, one business justification document, and at least one evidence attachment.

Maximum upload: 35 MB per file, 80 MB total.

Requester and Routing

Only Dell users can submit this form. Routing controls the Jira label used for dashboard tracking.

Requester name * Requester email * Escalation category * Request type *

Update urgency * As needed Daily Weekly Monthly

Issue Details

These fields are used to create the CWIN Jira ticket and map it to PIMS, Microsoft bug records, and source evidence.

Bug title * Format example: [Escalate][PIMS-123456][Win11-25H2] short bug title PIMS ID CSS bug ID MS bug vendor * MS bug PUID * MS bug VSO ID Source ticket / request ID Platform / project / model * OS version * Bug description * Repro steps * Fail rate * Unit: % Deadline * Isolation * Why urgent *

Ticket Artifacts

Add links to related Jira, PIMS, IPS/CIPS, BOLT, Collaborate, Teams, or source evidence records. At least one URL is required.

Artifact URL 1 * Artifact URL 2 Artifact URL 3 Artifact URL 4

Attachments

Attach the business justification document and evidence files. The Jira ticket will not be created without both.

Business justification document * Accepted: .doc, .docx Evidence attachments * Accepted: mail, document, spreadsheet, log, image, and archive files. Additional notes

I confirm the escalation package is complete and ready to create a CWIN Jira ticket.